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Refund Policy

Our 7-day unconditional money-back guarantee and subscription cancellation terms.

Last updated: 2026-10-30

1. 7-Day Unconditional Money-Back Guarantee

We want you to be completely satisfied with our invoicing software. We offer a 7-day unconditional, 100% money-back guarantee on all subscription purchases:

  • Eligible Plans: Starter ($9/month) and Pro ($19/month).
  • Timeframe: Any initial subscription payment or renewal requested within seven (7) calendar days of the transaction timestamp qualifies for a full refund.
  • No Questions Asked: You do not need to provide a justification, technical diagnosis, or lengthy explanation. If the software does not suit your billing workflow, you receive a full refund.

2. How to Request a Refund

To request your refund:

  1. Send an email to support@invoicenumbergenerator.com with the subject line Refund Request.
  2. Include your registered account email address and your order or transaction receipt number.
  3. Our support team will process your refund within 1 to 2 business days.

Refunds are credited directly back to the original payment method (via our checkout partner Waffo). Depending on your bank or credit card provider, the funds typically appear on your statement within 3 to 7 business days.

3. What Happens Upon Refund (Immediate Post-Refund Status)

When a refund is completed:

  • Your active paid subscription is immediately canceled.
  • Paid creation features (such as saving new invoices to the cloud, adding new client library entries, and sending automated late payment reminders) are paused.
  • You can continue using our 100% free invoice generator to create and download unlimited PDF invoices locally on your device.

4. 90-Day Read-Only Data Retention Grace Period

We believe your historical invoicing records should never be held hostage. When your subscription is refunded, canceled, or expires:

  • 90-Day Read-Only Access: All invoices and client details previously saved to your cloud account remain strictly preserved in read-only status for ninety (90) days.
  • Download Anytime: During this 90-day window, you can log in, view your historical invoices, and download vector PDF copies whenever needed for your accounting or tax filing.
  • 7-Day Advance Notice: Seven (7) days before the 90-day retention window expires, we will send a courtesy reminder email to your registered address.
  • Permanent Data Purge: If the account remains continuously lapsed after 90 days, cloud-stored invoices and client entries will be permanently deleted from our active production database.
  • One-Click Restoration: Resubscribing to any paid plan within the 90-day grace period instantly restores full read-write access to all your saved records.

5. Preventing Chargebacks & Direct Support

If you experience any billing discrepancies, duplicate charges, or confusion regarding your plan, please contact our support team first before initiating a bank dispute or chargeback. We resolve all billing issues promptly and issue refunds directly to avoid unnecessary banking administrative delays.